Field Collection Leads - Denpasar

Join Home Credit as a Field Collection Leads in Denpasar, Bali, and play a pivotal role in managing and optimizing our field collection operations. This position offers a unique opportunity to lead a team of collection specialists, ensuring efficient recovery processes and maintaining high standards of customer satisfaction. In this role, you will be responsible for overseeing daily operations, training and mentoring your team, and implementing strategies to improve collection efficiency and customer relations.

Denpasar, Bali, is an ideal location for this role, offering a vibrant and dynamic environment that fosters professional growth and personal development. As a Field Collection Lead, you will have the chance to work in a fast-paced industry, directly impacting the financial health of our customers and the overall success of Home Credit.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of collection specialists, ensuring they meet daily targets and maintain high standards of performance.
• Oversee daily collection operations, including scheduling, route planning, and resource allocation.
• Train and mentor collection specialists, providing ongoing support and development opportunities.
• Implement and monitor collection strategies to improve recovery rates and customer satisfaction.
• Analyze collection data to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of collection processes with other departments.
• Maintain strong customer relationships, ensuring clear communication and resolution of any issues.
• Ensure compliance with all regulatory requirements and internal policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in field collection or a similar role in the financial services industry.
• Proven track record of leading and managing a team of collection specialists.
• Strong understanding of collection processes, including debt recovery techniques and customer relations.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and team members.
• Proficiency in using collection management software such as Home Credit's internal systems or similar tools.
• Ability to work under pressure and meet tight deadlines.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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