Patient Experience Architect

Join Bangka Belitung Healthcare Innovations as a Patient Experience Architect and redefine healthcare delivery in one of Indonesia’s most dynamic regions. In this pivotal role, you will design, implement, and optimize patient-centric systems that elevate satisfaction and streamline operations in Pangkal Pinang. Our mission is to bridge the gap between cutting-edge technology and compassionate care, ensuring every patient interaction is seamless and positive.

As a Patient Experience Architect, you will work closely with healthcare providers, IT teams, and patients to understand their needs and co-create solutions. Using tools like ServiceNow, Jira, and Figma, you will design intuitive workflows that enhance patient engagement and operational efficiency. This is an opportunity to make a tangible impact on the healthcare landscape while growing your expertise in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Design and implement patient-centric systems using ServiceNow and Jira.
• Collaborate with healthcare providers and IT teams to understand and address patient needs.
• Optimize workflows to enhance patient satisfaction and operational efficiency.
• Conduct user research and usability testing to refine patient experience solutions.
• Create and maintain comprehensive documentation for patient experience systems.
• Stay updated with industry trends and best practices in healthcare technology.
• Present findings and recommendations to stakeholders and leadership.
• Ensure compliance with healthcare regulations and data privacy standards.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Health Informatics, Computer Science, or a related field.
• 5+ years of experience in healthcare technology or a similar role.
• Proficiency in ServiceNow, Jira, and Figma.
• Certification in healthcare information systems or a related field is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Knowledge of healthcare regulations and data privacy standards.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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